Terms & Conditions

01. Agreement & Acceptance

By accessing hostaisolutions.com, engaging HostAI Solutions (ABN 46 163 259 970) (“Agency,” “we,” or “us”) for service delivery, or commissioning an AI Chatbot, AI Voice Agent, Custom AI Agent, or Review Management service, you (“Client” or “User”) agree to be bound by these Master Terms & Conditions.

If you are entering into this agreement on behalf of a company or other entity, you represent that you have the authority to bind that entity to these terms.

02. Scope of Services & AI Deployments

HostAI Solutions provides artificial intelligence development and automation services, including but not limited to:

• Development, training, and deployment of web and omnichannel AI Chatbots.
• Engineering of AI voice agents for inbound and outbound telephone calls.
• Custom workflow automation connecting AI models to a Client’s CRM, calendar, and booking systems.
• Managed Review Management: monitoring customer reviews and drafting and publishing responses on the Client’s behalf, in accordance with the Client’s approved guidelines.

All project scopes, deliverables, timelines, and package tiers are defined in the relevant statement of work or Client invoice agreed prior to project commencement.

03. Intellectual Property & Ownership

What you own. You own your data, your content, and your configurations. That includes everything you provide to us — brand assets, business documentation, pricing, policies, and customer records — and everything produced for you in the course of the engagement: your knowledge base content, your conversation flows and scripts, your prompts and response guidelines, your agent’s settings, and all conversation logs, transcripts, and reports generated by your system. Where your system runs on accounts you own, those accounts and their contents remain yours.

What we license to you. HostAI Solutions retains ownership of the underlying platform we build on — our reusable codebases, agent frameworks, integration libraries, and design systems. On full payment of the agreed fees, you receive a perpetual, non-exclusive, worldwide licence to use that underlying platform as part of your deployed system, for as long as you choose to run it, for your own business operations.

No lock-in. The licence does not expire if you stop paying for optional ongoing support, and we will not disable a system you have paid for. If you end the engagement, you keep your accounts, your data, your configurations, and a working system.

This is the same position stated on our service pages: everything specific to your business is yours, and the general-purpose platform underneath it is licensed to you rather than sold. Reselling, sublicensing, or redistributing the underlying platform to third parties is not permitted without our written agreement.

04. Client Responsibilities & Data Accuracy

The Client is responsible for providing accurate, lawful, and up-to-date business documentation, policies, and pricing used to train the AI systems. HostAI Solutions is not liable for incorrect AI outputs caused by outdated or inaccurate information provided by the Client.

The Client agrees not to use HostAI systems for unlawful activities, unsolicited bulk telephony, malicious prompt injection, the publication of fabricated reviews, or deceptive impersonation, in breach of Australian Consumer Law or telecommunications regulations.

05. Service Availability

HostAI Solutions works to keep deployed systems available and responsive at all times. Availability nevertheless depends on third-party infrastructure outside our control, including hosting providers, telephony carriers, and AI model providers, and we do not warrant uninterrupted service.

Scheduled maintenance will be communicated in advance wherever practicable. Emergency maintenance will be carried out as required to preserve system security.

06. Payment Terms, Fees & GST

All quotes, setup fees, and subscription charges are stated in Australian dollars (AUD) and are exclusive of GST unless expressly stated otherwise in writing. GST is added at invoice where applicable, and Australian clients receive a valid tax invoice showing our ABN (46 163 259 970).

• One-Time Build Fees: Cover custom AI engineering, model training, and integration work. Build fees are non-refundable once custom development has commenced.
• Managed Monthly Services: Billed monthly in advance for ongoing delivery, monitoring, and support.
• Usage-Based Charges: Where a service includes a usage allowance, any usage beyond that allowance is itemised on your invoice at the rate stated in your plan.

07. Subscription Terms & Cancellation

All subscriptions are month-to-month. There are no lock-in contracts.

• Review Management: No lock-in, cancel anytime. Cancellation takes effect at the end of the current paid month. Every response we have published stays live on your profiles — it is your content — and we will send you a final report of your review history when you leave.
• Ongoing support and care plans: Month to month, cancellable with 30 days’ notice.

To cancel, email info@hostaisolutions.com. Cancelling an optional ongoing service does not affect your licence to keep running a system you have already paid to build.

08. Limitation of Liability & Indemnification

Nothing in these terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

Subject to that, HostAI Solutions is not liable for indirect, incidental, punitive, or consequential loss (including loss of profits, booking revenue, or business downtime) arising from the use of, or inability to use, our AI systems.

Subject to the same, our total cumulative liability under any claim is capped at the total amount paid by the Client to HostAI Solutions in the three (3) months preceding the incident.

09. Governing Law & Legal Contact

These Terms & Conditions are governed by and construed in accordance with the laws of Victoria, Australia. Any legal disputes are subject to the exclusive jurisdiction of the courts of Victoria, sitting in Melbourne.