Monitors All Major Platforms
Review monitoring across Google, Facebook, TripAdvisor, and the platforms relevant to your specific industry.
Review Management
Every review answered. Every rating protected.
We monitor your reviews across every major platform, respond in your brand's voice, and escalate anything sensitive to you for approval before it's published.
- Monitors Google, Facebook, TripAdvisor, and industry platforms
- Responses configured to match your exact brand voice
- 1-star and 2-star reviews escalated before publishing
- Guided review collection that turns happy customers into 5-star reviews
Live Monitoring
★★★★★
"The tasting menu was incredible. Service was prompt and friendly, but our wine pairings stole the show. Will absolutely be back!"
AI-Drafted Response (Aligned to Brand Voice):
"Thank you so much for the wonderful feedback! We are thrilled you enjoyed the tasting menu and our curated wine pairings. We look forward to welcoming you back soon!"
Ready to post0
Review platforms we monitor
0h
Response commitment on every review
0+
Languages we can respond in
0%
Of 1–2 star reviews escalated to you before reply
What Silence Costs
Unanswered reviews push customers toward competitors
Potential customers read your reviews before they contact you. Silence — or a poor response — gives them a reason to click on the next business instead.
Silence Looks Like Indifference
Businesses that don't reply to reviews are perceived as dismissive — even if the product or service was good.
Inconsistent Tone
Different staff replying to reviews creates mixed tones and the occasional reply that damages the brand more than the original complaint.
Negative Reviews Left Unmanaged
A 1-star review that sits without a professional response amplifies the damage every day it stays unanswered — and it is often the first review your next customer reads.
No Visibility Over Trends
Without review tracking and analysis, recurring product or service issues remain invisible until they've already done serious damage.
A single mishandled negative review can cost you dozens of future customers. We make sure every review gets a professional response.
How It Works
Connected, configured, and running in days
We set up the system and manage it in the background — you stay in control of anything that matters.
01
Connect
Link your review platforms
We securely connect Google, Facebook, TripAdvisor, and any platform-specific review channels to our monitoring system.
02
Configure
Define your brand voice and response guidelines
We study your business, your values, and how you naturally communicate — then configure response templates around that style.
03
Monitor & Draft
Catch reviews and prepare responses
New reviews are detected in real time and responses are prepared within 24–48 hours, matched to your configured voice and guidelines.
04
Escalate & Publish
Route sensitive reviews for your approval
Any 1-star or 2-star review triggers an alert to you. Nothing sensitive is published without your explicit sign-off.
What You Get
Complete review management, handled for you
AI precision with human oversight built into every step of the process.
Brand-Voice Responses
Every response is configured to sound exactly like your business — not a generic templated reply.
Escalation for Sensitive Reviews
1-star and 2-star reviews are always routed to you for approval before any response goes live.
24–48 Hour Response Window
Every review gets a response within 24–48 hours — consistent, professional, and always on-brand.
Reports & Live Dashboard
Monthly reports on review volume, rating trends and sentiment — plus a dashboard branded to your business with your full review history, any time.
More 5-Star Reviews
A guided review flow that makes it effortless for happy customers to leave detailed 5-star reviews on Google and beyond.
Transparent Pricing
Simple monthly pricing. No setup fees.
Pick the plan that matches how many venues you run. Every plan is month-to-month.
All prices in AUD and exclude GST.
Single Location
Delivery: Live in 3 days
$197/month
Ex GST. No setup fee, no lock-in.
- One business location
- Google, Facebook, TripAdvisor and industry platforms monitored
- Every review answered in your brand voice, 24 to 48 hour response
- 1 and 2-star reviews escalated to you before any reply is published
- Guided review collection that turns happy customers into 5-star reviews
- Monthly reporting dashboard
Multi-Location
Delivery: Live in 5 days
$177per location / month
Ex GST. 2 to 10 venues. No setup fee, no lock-in.
- Everything in Single Location, across 2 to 10 venues
- 24 to 48 hour response turnaround across every venue
- Group-level reporting across every venue
- Priority escalation routing for sensitive reviews
- Per-venue brand voice calibration
Venue Groups
Delivery: Scoped with you
Custom pricing
Ex GST. Priced on venue count. 11+ venues.
- Everything in Multi-Location, across 11 or more venues
- Custom sentiment reporting and API integrations
- Executive reporting across the whole group
- Dedicated account manager
Available Add-Ons
NFC Tap-to-Review Table Stands
From $97 one-time
Custom Sentiment & API Integrations
$77 per month
No setup fees, no lock-in
Every plan is month-to-month. There is no setup fee and no minimum term — cancel any time and billing stops at the end of that month.
You approve before we publish
Every 1 and 2-star review is escalated to you for a decision before any reply is posted. Nothing sensitive goes out under your name without your say-so.
Common Questions
What clients ask before they sign up
The most common questions about our reputation management service.
Google Business Profile, Facebook, TripAdvisor, and industry-specific platforms relevant to your business. Let us know where your customers leave reviews and we'll include them.
Before we start, we study your existing communications, define your tone and vocabulary, and configure response templates that match how your business naturally communicates.
For 4-star and 5-star reviews, we publish within your configured guidelines automatically. All 1-star and 2-star reviews are escalated to you for explicit approval before anything is published. 3-star reviews are handled according to your configured guidelines — you choose whether they publish automatically or come to you first.
We target a 24–48 hour response window for all reviews. For negative reviews that have been escalated, the timeline depends on how quickly you approve the drafted response.
Yes. Our Multi-Location plan covers 2–10 locations at a per-location rate, with faster turnaround and consolidated reporting. For groups of 11 or more, contact us for a custom plan.
No. All plans are month-to-month and you can cancel anytime. Every response we've published stays live on your profiles — it's your content. We'll also send you a final report of your review history when you leave.
Of course — they're your profiles and you keep full access. Most clients stop wanting to, but nothing about the service locks you out.
Ready to Start
Never leave a review unanswered again
Book a free call and we'll show you exactly how it works on your reviews — your platforms, your brand voice, your locations.